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Arthur Lawrence
Arthur Lawrence is a management and technology firm providing enterprise-wide business transformation and business applications implementation services. Our in-depth technical knowledge and broad experience of working with world-class companies enables organizations to leverage our capabilities in developing winning strategies and cost effective solutions. Our Big 5 background and Fortune 500 experience enables organizations to leverage our industry knowledge in developing an ERP strategy along with imaginative and visionary solutions that best suit the needs of our customers.

ITSM Lead


Job Code: ABT_12893_10
Location: Fedrick, MD
Duration: Full Time
Job Type: Direct Hire / Permanent ,
Payrate: Open Plus Expenses
Skills: ITSM, SLAs, OLAs, ITIL, CMDB
   


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Job Description:

 

Arthur Lawrence is looking to hire an ITSM Lead for one of our end clients based out of Fedrick, MD. Please review the job description below for your understanding and if found suitable, then please send us your updated resume.

 

Core Requirements:

  • Must have 5+ years' experience in IT Service Management, Cloud Computing services, ITIL frameworks, and ITIL processes.
  • Must have experience in Service Level Agreements (SLAs), Operating Level Agreement (OLAs), and ITSM Concepts.
  • Must have experience in tracking process performance across IT and Management.
  • Must have experience with sourcing of Service Management operations support.
  • Must have experience in developing self-auditing and compliance around ITSM procedures.

 

Qualification:

  • Relevant educational background & professional certifications would highly be appreciated.

 

About Us:

Arthur Lawrence is a management and technology consulting firm providing enterprise-wide business transformation and business applications implementation services. Our in-depth technical knowledge and broad experience of working with world-class companies enable organizations to leverage our capabilities in developing winning strategies and cost-effective solutions.

 

We are a UN Women Empowerment Principal Signatory and are certified by National Minority Supplier Development Council.

 

Acknowledgements from Industry Peers:

  • Winner of Entrepreneur 360 Award (2019).
  • IAOP Award; Ranked in top 100 internationally.
  • Arthur Lawrence ranked within the Inc 5000 twice in 2016 and 2017 as one of the fastest. Growing companies of America.
  • Named one of the top ten fastest growing businesses in Houston in 2016.
  • Ranked 25th in the HBJ s Fast 100 Private Companies Award in 2017.

 

Our Seven Pillars:

We rely on the seven core values that we believe enable us to deliver quality for our consultants and clients: Education, Integrity, Value Creation, Collaboration, Best Client, Best People and Stewardship. Through strict adherence to these core values, we have achieved success beyond all documented forecasts and anticipation.

 

   
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